International Shipping Policy

Quick Summary
✓ We ship internationally to Canada, the UK, Australia, New Zealand, the EU, and beyond.
✓ Standard International Shipping: $10.00
✓ All orders ship 100% discreetly—plain packaging, no branding, neutral billing (appears as "Sp Tdh-Br").
✓ Orders placed before 2:00 PM PST typically ship the same day.
✓ Customs duties and taxes are your responsibility and are not included in shipping charges.

Jump to: Shipping Options | Where We Ship | Customs & Duties | Discreet Packaging | Order Tracking | Processing Times | Lost or Delayed? | FAQ

International Shipping Options (Worldwide)

International Saver+
Transit Time: 10–20 Business Days
Flat Rate: $10.00

All international shipping rates are flat per order (not by weight) and apply worldwide. The delivery estimates listed above are transit times after your order ships (processing time not included) and are not guaranteed. International deliveries can be delayed by customs processing, local carriers, weather, and peak-season volume. Any duties, taxes, or import fees (if applicable) are paid by the recipient.

Where We Ship
We proudly serve thousands of international customers, enhancing intimate wellness for pleasure-seekers around the globe. From neighboring Canada all the way to Bulgaria, our products reach customers in destinations large and small.

Countries We Ship To
North America: Canada, Mexico
Europe: United Kingdom, Ireland, Scotland, Wales, and select countries in the European ｕｎｉｏｎ
Oceania: Australia, Tasmania, New Zealand

Don't see your country listed? We may still be able to ship to you. Please email support@shopicat.com to inquire about shipping to your location.

International Carriers
International shipments are handled by trusted global carriers, including FedEx, DHL Express, UPS, and USPS. Our fulfillment team selects the best carrier based on your destination and shipping speed. You cannot choose a specific carrier, but regardless of which carrier delivers your order, your package will arrive in plain, unmarked packaging.

Customs Duties & Import Taxes
Important: Please read this section carefully.

The international shipping fee you pay at checkout covers only the cost of transporting your package from our facility to your address. It does not include:

• Customs duties

• Import taxes

• Value-added tax (VAT)

• Goods and services tax (GST)

• Brokerage fees

• Any other government-imposed charges

These fees are determined by your country's customs authorities based on the declared value of your order and local import regulations. They are collected by the carrier or your local postal service before delivery—not by Shopicat. We have no control over these charges and cannot predict what they will be for your specific order.

You are responsible for paying all customs duties and import taxes. If you refuse to pay these charges or fail to claim your package, it may be returned to us or destroyed by customs authorities. In such cases, we cannot offer a full refund; please see our Returns & Refunds Policy for details.

We strongly recommend researching your country's import policies before placing an international order so you understand what additional costs you may incur.

Discreet Packaging & Billing
Your Privacy Is Protected Worldwide

International orders receive the exact same discreet packaging as our domestic shipments. Every order ships in plain, unmarked packaging—brown boxes or poly mailers with no logos, no product descriptions, and nothing that reveals the contents.

Your credit card statement shows "Sp Tdh-Br," not "Shopicat" or any reference to adult products. Privacy isn't an upgrade; it's standard on every order, everywhere we ship.

Please Note: Some banks may display a slightly different or truncated version of this descriptor; this is determined by your financial institution and is outside our control.

Customs Declaration
International shipments require customs declaration forms. We describe contents generically (e.g., "personal care products" or "silicone massagers") and ｄｅｃｌａｒｅ the actual purchase value as required by law. We do not mark packages as "gifts" or undervalue orders to avoid customs fees; doing so is illegal and risks seizure of your shipment.

Order Tracking
Once your order ships, you can track it via:
Order Confirmation Email — Click the tracking link in your shipping notification email.

International tracking may be less detailed than domestic tracking, particularly once your package enters your country's postal system. There may be periods where tracking updates are delayed during customs clearance; this is normal.

Processing & Shipping Times
Same-Day Shipping: Orders placed before 2:00 PM PST on business days typically ship the same day from our US facilities.
Processing Time: Most orders ship within 1–2 business days. Orders placed late Friday, over the weekend, or on holidays ship the next business day.

International Transit Time Variables
International shipping involves more variables than domestic delivery. Your package must clear customs, which can take anywhere from a few hours to several days. Transit times depend on available cargo flights, weather conditions, and carrier routing. Once your package enters your country's postal system, it follows local delivery schedules.

Some customers receive orders within a week; others may experience delays stretching to three weeks or more. These variations are normal for international shipping. We cannot guarantee specific delivery dates for international orders.

What If My Package Is Lost, Delayed, or Stuck in Customs?
We've Got Your Back

We've helped thousands of international customers resolve shipping issues. When things go wrong, we'll work with you to make it right—reshipping at no additional cost, providing a refund, or issuing store credit.

Stuck in Customs
If tracking shows your package is held in customs for an extended period, it usually means customs authorities are assessing duties or require additional information. The carrier or postal service will contact you with instructions. If you're asked to pay duties or provide documentation, please respond promptly to avoid further delays or return of the package.

Package Shows Delivered But Not Found
Please check thoroughly with everyone at your address, around your property, with neighbors, and with your building management (if applicable). Your package arrived in plain packaging, so it may not be immediately recognizable.

If you still can't find it after 48 hours, contact us at support@shopicat.com with your order number and tracking information.

Lost Packages
If tracking hasn't updated in several weeks beyond the expected window, or the carrier declares it lost, contact us. We'll file an international claim and work with you on a resolution.

Delayed Packages
International delays are common due to customs processing, carrier routing, and local postal efficiency. If tracking shows your package is still moving—even slowly—please be patient. If your package is significantly delayed beyond estimates, reach out, and we'll investigate.

Refused or Unclaimed Shipments
If you refuse delivery, fail to pay customs fees, or allow your package to be returned as unclaimed, we cannot offer a full refund. International shipping costs are substantial, and returned packages often incur additional fees. Please ensure you're prepared to pay any applicable customs charges before ordering.

Frequently Asked Questions
Is the packaging discreet for international orders?
Yes, identical to our domestic orders. Plain brown box or poly mailer, no logos, no product names, no indication of contents. Your bank statement shows "Sp Tdh-Br."

Will I have to pay customs fees?
Possibly. Customs duties and import taxes are determined by your country's government and are your responsibility. We cannot predict or control these charges.

What does the customs form say?
We describe contents generically (e.g., "personal care products") and ｄｅｃｌａｒｅ the actual purchase value as required by law.

How long will delivery take?
Standard International: 7–14 business days. Actual times vary based on customs and local postal services.

Do you ship to my country?
We ship to Canada, the UK, EU countries, Australia, New Zealand, and many other destinations. Contact us at support@shopicat.com if you're unsure about your location.

Can I get free international shipping?
Free shipping is not currently available for international orders.

What if my package is seized by customs?
This is rare but can happen in countries with strict import regulations on certain products. We cannot be held responsible for packages seized by customs authorities, but contact us, and we'll do our best to help.

Can I change my address after ordering?
Yes, but only before your order ships. Contact us immediately at support@shopicat.com.

What if my package is lost?
Contact us at support@shopicat.com. We'll file a claim and work with you on a resolution—reship, refund, or store credit.

Questions?
Contact us at support@shopicat.com. We're here to help while protecting your privacy.

For US domestic orders, see our Domestic Shipping Policy.

Policy Updates
We may update this policy to reflect changes in our operations or services. Continued use of our services constitutes acceptance of the updated policy.