Privacy Policy

Last Updated: December 9, 2025

Introduction

Shopicat.com, operated by Shopicat Ltd, provides you with a secure, curated shopping experience for intimate wellness products through our website and services powered by the Shopify e-commerce platform. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website, make purchases, create an account, or otherwise interact with our services. We take your privacy seriously, particularly given the intimate nature of our products and the sensitivity of purchase-related information.

This Privacy Policy is part of the broader legal framework that governs your relationship with us, working alongside our Terms of Service, Legal Notice, and other policies. In the event of any conflict between our Terms of Service and this Privacy Policy regarding the handling of personal information, this Privacy Policy controls. By using our services, you acknowledge that you have read, understand, and consent to the data practices described here.

Personal Information We Collect

"Personal information" refers to data that identifies you or can be reasonably linked to you as an individual. The specific categories we collect depend on how you interact with our services and your location. We may collect the following:

Contact and Account Information

Your name, billing address, shipping address, email address, phone number, account username, password, security questions/answers, and account preferences.

Payment and Financial Information

Payment card details, transaction history, and payment confirmations. Importantly, we do not directly store complete credit/debit card numbers on our servers. Payment processing is handled securely through Shopify Payments and our PCI-DSS compliant payment processors.

Order and Transaction Information

Products you view, add to cart, save, purchase, return, or inquire about, along with your complete transaction history, purchase patterns, and order details (dates, amounts, fulfillment status).

Communications

The content of messages you send to our customer service team, product reviews you submit, survey responses, feedback, and any other communications you initiate with us via email, contact forms, or other channels.

Device and Technical Information

Your IP address, browser type and version, operating system, device identifiers, network connection information, referring URLs, pages visited, and other technical data automatically collected when you access our services.

Usage and Behavioral Information

Information about how you interact with our website, including navigation patterns, time spent on pages, clicks, searches performed, and other data that helps us understand and improve our services.

How We Collect Information

We collect personal information through several methods:

Directly From You

When you create an account, place orders, sign up for emails, contact customer service, submit reviews, complete surveys, or otherwise voluntarily provide information.

Automatically Through Technology

When you visit our website, we automatically collect certain information via cookies, web beacons, analytics tools, and similar tracking technologies.

From Service Providers

We receive information from third-party service providers who perform functions on our behalf, such as payment processors, shipping carriers, and analytics providers.

From Shopify

As our e-commerce platform, Shopify collects and shares information about your interactions with our store necessary to operate it and process orders.

How We Use Your Personal Information

We use your personal information for several business purposes:

To Provide and Improve Our Services

To process and fulfill orders, arrange shipping, handle returns, manage your account, remember preferences, customize your experience, recommend products, process payments, and analyze usage data to improve our website, products, and overall customer experience.

To Communicate With You

To send order confirmations, shipping notifications, delivery updates, customer service responses, and important account information.

For Marketing and Advertising

With your consent where required by law, to send promotional emails and show you targeted advertisements based on your interests and behavior. You can opt out anytime.

For Security and Fraud Prevention

To verify your identity, authenticate your account, detect and prevent fraud, investigate suspicious activity, and protect the security of our services and customers.

For Legal Compliance

To comply with applicable laws, respond to legal process (e.g., subpoenas), enforce our terms and policies, and protect our rights and property or the rights of others.

How We Share Your Information

We share your personal information only in specific circumstances with trusted parties. We do not sell your information to random third parties for their own marketing.

With Shopify and Service Providers

We share information with Shopify and with service providers who perform functions for us (payment processing, shipping, hosting, email delivery, customer service, analytics, fraud prevention). They are contractually obligated to protect your information.

With Marketing and Advertising Partners

We may share information to deliver and measure targeted ads, but only where you have consented or where permitted by law. You can opt out.

For Legal Reasons

We disclose information when required by law, to respond to legal process, comply with regulations, enforce our terms, protect rights and safety, or investigate fraud/security issues.

In Business Transactions

Your information may be transferred as part of a merger, acquisition, asset sale, or similar event, subject to continued protections.

With Your Consent

We may share your information when you direct us to do so or provide explicit consent.

Our Relationship with Shopify

Shopify hosts our online store and provides essential e-commerce infrastructure. When you interact with our store, Shopify collects information both as our service provider and, for certain purposes (like improving its services and enabling cross-merchant features), as an independent data controller. Learn more about Shopify's data practices in the Shopify Consumer Privacy Policy.

Security and Data Retention

We implement industry-standard security measures, including SSL encryption, encrypted data storage, PCI-DSS compliance, regular security audits, access controls, and employee training. However, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including providing services, complying with legal obligations, resolving disputes, and meeting legitimate business needs. When no longer needed, we securely ｄｅｌｅｔｅ or anonymize it.

Your Privacy Rights and Choices

Depending on your location, you may have rights regarding your personal information, which may include:

Right to Access

Your information.

Right to Correction

Of inaccurate data.

Right to Deletion

Subject to certain exceptions.

Right to Data Portability

A copy of your data in a usable format.

Right to Opt Out

Of the "sale" or "sharing" of your information or targeted advertising (as defined by applicable laws). You can use the Global Privacy Control (GPC) signal in your browser.

Right to Restrict Processing

In some jurisdictions.

Right to Object

To certain processing.

Right to Withdraw Consent

Where processing is based on consent.

To exercise these rights, contact us at support@shopicat.com. We may need to verify your identity first. We will not discriminate against you for exercising your rights.

Managing Marketing Communications

Opt out of promotional emails by clicking "unsubscribe" in any email or contacting us. Transactional messages will continue.

Global Privacy Control

We recognize the GPC signal. Learn more at globalprivacycontrol.org.

Cookies and Tracking Technologies

We use cookies and similar technologies for functionality, preferences, analytics, and personalization.

Essential Cookies

Necessary for website operation (e.g., login, cart, security).

Analytical Cookies

Help us understand how visitors use our site.

Marketing Cookies

Used for advertising and campaign measurement.

Specific cookies include _session_id, _shopify_visit, _shopify_uniq, cart, _secure_session_id, and storefront_digest.

You can manage cookies through your browser settings, but disabling some may affect functionality.

International Data Transfers

Shopicat Ltd operates internationally. Your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate, which may have different data protection laws.

When transferring data outside the European Economic Area or UK, we rely on appropriate safeguards like the EU Standard Contractual Clauses or transfer to countries deemed to provide adequate protection.

Children's Privacy

Our services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us immediately for deletion.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this policy. The "Last Updated" date will reflect changes. Material changes may be communicated via email or website notice. Your continued use after changes constitutes acceptance.

Complaints and Data Protection Authorities

If you have a complaint, please contact us first. You may also have the right to lodge a complaint with your local data protection authority.

Contact Information

For questions about this policy or to exercise your privacy rights:

Customer Support: support@shopicat.com (We aim to respond within one business day)

For the purposes of applicable data protection laws, Shopicat Ltd is the data controller of your personal information.