Shipping policy

Quick Summary

✓ Free shipping on orders over $49 (7–10 business days)

✓ All orders ship 100% discreetly—plain packaging, no branding, neutral billing (appears as "Sp Tdh-Br")

✓ Orders placed before 1 PM PT typically ship the same day

✓ We ship from California & New Jersey for fast nationwide delivery

✓ Track your order via your confirmation email

Shipping Options (U.S. Only)

All rates are flat per order (not by weight) and apply to all U.S. destinations—same price whether you're in Manhattan or rural Alaska. Our fulfillment team automatically selects the best carrier based on your address, shipping speed, and package details.

Super Saver (Free Shipping)

Transit Time: 7–10 Business Days

Price: FREE on orders over $49

Services: USPS Ground Advantage, FedEx Ground Economy, UPS SurePost, OnTrac Ground

Delivery estimates are transit times after your order ships (processing time not included). Transit times are estimates and not guaranteed; carrier delays, weather, and peak-season volume can affect delivery dates. If your order is significantly delayed, contact us and we'll help make it right.

Last-Mile Delivery Partners

We may occasionally use UniUni or SpeedX for final-mile delivery in certain areas. Think of these as "Uber for small packages"—crowdsourced delivery networks carefully vetted to meet our service and discretion standards.

Order Tracking

Once your order ships, you can track it via:

Order Confirmation Email — Click the tracking link in your shipping notification.

Tracking information may take 24–48 hours to update after your order ships. If tracking hasn't updated after 48 hours, don't worry—your package is on its way. Questions? Contact us at support@shopicat.com

Processing & Shipping Times

Same-Day Shipping: Orders placed before 1:00 PM PT on business days are fulfilled and shipped the same day.

Processing Time: Orders placed after 1:00 PM PT, or on weekends or federal holidays, ship the next business day.

No Guaranteed Delivery Dates: All shipping services provide estimated windows, not guarantees. Carrier delays, weather, and peak-season volume can affect timing. If your order is significantly delayed, we'll make it right.

Discreet Packaging & Billing

Your Privacy Is Our Priority

Every order ships in plain, unmarked packaging—brown boxes or poly mailers with no logos, no product descriptions, and nothing that reveals the contents. Your credit card statement shows "Sp Tdh-Br," not "Shopicat." Privacy isn't an upgrade—it's standard on every order.

Note: Some banks may display a slightly different or truncated version of this descriptor—this is determined by your financial institution and is outside our control.

Return addresses show a city and state only—never "Shopicat" or any reference to adult products. The only external markings are your shipping label and carrier barcodes. Nobody—not your mail carrier, not your neighbor, not your roommate—can tell what's inside.

Special Situations

PO Box Delivery

Yes, we ship discreetly to PO Boxes across the nation via USPS.

Changing Your Address After Ordering

Addresses can be changed before an order is processed. Contact us immediately at support@shopicat.com—we'll do our best to update it before your order ships. Once an order has shipped, we cannot change the delivery address.

Delivery Instructions

We can include delivery instructions (gate codes, "leave at back door," etc.) with your shipment, but carriers rarely honor them. If you have specific delivery concerns, consider shipping to a workplace, a trusted neighbor, or a PO Box.

Signature Requirements

Most orders do not require a signature. However, shipments over 15 lbs may require Adult Signature Required to prevent loss or misdelivery. The carrier will only release your package if someone 18+ (21+ in some jurisdictions) is present with valid government-issued photo ID.

Where We Ship From

We ship from multiple fulfillment centers for fast, reliable nationwide coverage:

California: Huntington Beach, Chatsworth, Santa Ana

New Jersey: East Windsor

Our system automatically selects the best facility based on inventory and proximity to your address. Regardless of origin, every package is prepared to our strict discretion standards.

Alaska, Hawaii & US Territories

We ship to all 50 states including Alaska and Hawaii, plus US territories (Puerto Rico, Guam, US Virgin Islands, American Samoa). Shipping rates are the same flat rate regardless of destination—no surprise upcharges.

International Shipping

We ship internationally to Canada, the United Kingdom, Australia, New Zealand, and select countries in the European ｕｎｉｏｎ. For rates, delivery times, and customs information, please visit our International Shipping Policy.

What If My Package Is Lost, Delayed, or Stolen?

We've Got Your Back

We know things happen—and when they do, we'll make it right. That means reshipping at no additional cost, providing a full refund, or issuing a coupon. Whatever works best for you.

Package Shows Delivered But Not Found

Before contacting us, please check:

• Everyone at your address (roommates, family, building staff)

• Around your property—side doors, back porch, garage

• With neighbors

• Building management, leasing office, or mailroom (for apartments)

Remember: your package arrived in plain packaging, so it may not be immediately recognizable as your order.

If you still can't find it after 48 hours, contact us at support@shopicat.com with your order number and tracking info. We'll open an investigation with the carrier and work with you to find a fair resolution.

Lost Packages

If tracking hasn't updated in several days beyond the expected window, or the carrier declares it lost, contact us. We'll file a claim and either reship your order or provide a refund—your choice.

Delayed Packages

If tracking shows your package is still moving, please be patient—it will arrive. Delays are common during peak seasons and severe weather. If your package is significantly delayed beyond estimates, reach out and we'll make it right.

Frequently Asked Questions

How discreet is the packaging?

Completely discreet. Plain brown box or poly mailer, no logos, no product names, no indication of contents. The return address shows a city/state only—not "Shopicat." Your bank statement shows "Sp Tdh-Br."

Can I get free shipping?

Yes! Free Super Saver shipping (7–10 business days) on all orders over $49.

How fast will my order ship?

Orders placed before 1 PM PT on business days typically ship the same day. Tracking may take 24–48 hours to update.

Do you ship to PO Boxes?

Yes, we ship discreetly to PO Boxes nationwide via USPS.

Can I change my shipping address after ordering?

Yes, but only before your order ships. Contact us immediately at support@shopicat.com.

Do you ship to military addresses?

Absolutely. We proudly ship to all APO/FPO/DPO addresses via USPS. Tracking is always available.

What if my package is lost or stolen?

Contact us at support@shopicat.com. We'll investigate and make it right—reship, refund, or provide store credit.

Is shipping more expensive to Alaska, Hawaii, or territories?

No. Our flat-rate shipping prices apply to all US addresses including Alaska, Hawaii, Puerto Rico, Guam, and other territories.

Questions?

Contact us at support@shopicat.com. We're here to help while protecting your privacy.

For international orders, see our International Shipping Policy.